This company does not care about how you complain, they will forever apologize but will not send your refund. This is internet fraud and they need to be shut down.
They also try to fool you by saying they sent a refund but please check your bank balance they will have kept your money but their website states they have returned it. The bad company doesn't care at all. I am going to report them to the internet fraud complaint center, & fraud.org.
They are from China and think they will never be held accountable for their poor service to others. They don't care if you have a complaint with PayPal either!
Reason of review: Problems with payment.